A virtual assistant is a person that serves as an assistant utilizing software applications. Virtual assistants can perform daily tasks like setting alarms, reserving appointments, making calls, sending text messages, reminding special events and meetings, and other activities that an assistant does. Most of the time, virtual assistants work at their home offices.
A chatbot, on the other hand, is an automated program that communicates with humans using texts or responses via audio. Chatbots are powered by Artificial Intelligence and are usually used in the field of customer service. Chatbots are used by customers in a variety of ways, such as knowing the specifications of a specific product, getting product-related information, or even setting an appointment with a manager.
For most people, these two programs might be the same at first glance, but there are differences that most people do not recognize. First, virtual assistants can reply accordingly to the exact message a human being sends. Virtual assistants can also bring more accurate answers and know the feelings a person is carrying, unlike chatbots, that only give answers based on their programming.
Another difference between chatbots and virtual assistants is the maintaining of the flow of the conversation. Chatbots cannot remember the context of your communications once you break the discussion in the middle. On the other hand, virtual assistants can understand the meaning because of the dynamic conversation flow techniques and remember where you left on the conversation.
A chatbot can improve its human conversations by having better AI programs installed on the chatbots. They can even understand human emotions with AI’s emotional intelligence. These methods of improving productivity are way different when it comes to virtual assistants. As an employer, knowing these ways would benefit not only your assistant but also the overall productivity of your workplace. To know these differences, here is an infographic from OVA virtual.